Customer Service FAQs

Answers about shopping online from ProAmpac

After your order is complete, our estimated delivery time is typically three to five business days from the time that your order is placed.

Yes. ProAmpac accepts payment with a Purchase Order. To do so, please contact Customer Service

For orders that require a Tax Exemption, please call Customer Service for further assistance.

All items ordered through ProAmpac online will be shipped using FedEx. To arrange for a different carrier service, please contact Customer Service for further assistance.

Orders that are placed using the ProAmpac online shopping site will be shipped using FedEx Ground once the order has been placed. To arrange for a different carrier service, please contact Customer Service for further assistance.

Yes. Shipments that require a secondary address for delivery can be designated in the "Ship To" section of your shopping cart.

Yes. ProAmpac is the sole manufacturer of Kapak pouches. ProAmpac pouches that are currently available are the same as the Kapak pouches you may have purchased previously and can be ordered through ProAmpac's online shopping site.

Currently, ProAmpac does not ship outside of the United States for orders placed online. To arrange for a different carrier service, please contact Customer Service.

If there is a problem or issue with an item purchased from ProAmpac and the item needs to be returned, please contact Customer Service for a Return Authorization Number. A 15% restocking fee may apply.

Yes. Your order can be cancelled if it has not yet been shipped. Please contact Customer Service for assistance in cancelling an order.

ProAmpac accepts Visa, MasterCard and American Express as payment for your order.